PRIVACY POLICY
At Ursa Engineering Solutions, we believe that everything we do should be delivered to the highest standard.
Ursa Engineering is an Engineering Service Provider with over 30 years of experience delivering engineering projects, maintenance excellence, electrical safety specialisms, and engineering training.
Our registered address is:
82 Fordlands Road, Fulford, York, YO19 4QW
At Ursa Engineering Solutions we are committed to protecting and respecting your privacy. This privacy policy explains when and why we collect client and personal information, how we use it, the conditions under which we disclose it to others, and how we keep it secure.
What information do we hold and use?
We hold personal information about our staff, customers, and users of our services.
You provide us with information when you:
- Contract with us for the provision of services
- Participate in training or technical interviews
- Respond to a survey and provide feedback about our services
- Otherwise opt-in to receive information from us
This information includes personal information such as your full name, address, email address, telephone number, job title, department, and communications with you.
Information about website usage is collected automatically using cookies.
How is your information used?
Personal information is used in several ways:
- To deliver products and services to your organisation
- For recording evidence of training attendance, technical interviews, and workshops
- For statistical analysis
Where we store your information?
Information is stored electronically on restricted access, password protected, online data management systems or on the servers of our encrypted cloud service providers.
Where information is recorded on paper files, it is stored securely in restricted access offices or locked carriers.
Where information is shared with third parties (as part of service delivery), matters relating to data storage are set out in contracts and/or data sharing agreements.
Disclosure of information?
Your information will only be shared within the definitions of your specified contract, non-disclosure agreements or data sharing agreement. No data will be shared without permission.
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
How long do we hold your information?
Your information will be stored for the duration of your service provision agreement with Ursa Engineering Solutions and afterwards for the term set as required contractually or operationally to deliver products and services to your organisation.
How will you contact me?
Customers: We will contact you electronically or by phone as required contractually or operationally to deliver products and services to your organisation and as part of the evaluation/feedback process.
Trainees: We will contact you only if we need to check data or require further information for ongoing impact of the training sessions and evaluation of our services.
Your Rights
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is
inaccurate or out of date, please email us at [email protected]
You have the right to ask for a copy / removal of the information Ursa Engineering Solutions holds about you. Please email us at [email protected]. We will respond to your request within 5 working days. In some instances, withdrawal of personal information may mean that we are unable to provide services to you.